Customer Service Executive Required in Dubai

Customer Service Executive Required in Dubai At FLAUNTE*, we are a team of highly driven beauty, fitness & wellness enthusiasts, looking to shake up the beauty world. A tech platform, with a booking and an e-commerce software. We are looking for a Customer Service Executive with a passion for beauty. The primary role of the Customer Service Executive is to manage incoming customer calls and inquiries, offer solutions to our customers with accuracy and efficiency, identifying and assessing customer needs to achieve satisfaction. REQUIREMENTS: Excellent written and verbal communication skills in English, and preferably in Arabic Minimum 2-4 years of relevant working experience in UAE Understanding of Beauty, Fitness & Wellness Industry Immaculate telephone manners and communication skills Excellent listening skills, critical-thinker with attention to detail Flexibility to work round the clock Ability to work in both a team environment and autonomously Demonstrate high degree of integrity and confidentiality Adaptable, organized and able to thrive under pressure when required Excellent working knowledge of MS Office & CRM software Bachelor’s degree RESPONSIBILITIES: Manage incoming calls and customer inquiries while assessing their needs and responding to them efficiently. Ensure excellent service standards and maintain high customer satisfaction. Provide accurate, valid and complete information by using the right sources for customer satisfaction. Ensure end to end follow up till the customer complaint is resolved and escalate when necessary Maintaining and managing the Customer Database. Following prescribed KYC checks and maintaining relevant data/ records, as stipulated. Follow up with other departments, especially Sales, IT & Finance to ensure end to end one-stop resolution on Customer queries. Support any ad hoc tasks assigned by management. APPLY FROM LINK BELOW https://ae.linkedin.com/jobs/view/customer-service-executive-at-flaunte-3652250380?r