Customer Service Executive Required in Dubai

Customer Service Executive Required in Dubai Introduction: We are looking for a skilled and motivated Customer Service Executive to join our Cargo department in Dubai. As a key member of our team, you will be responsible for providing exceptional customer service and support to our clients. Your ability to manage our customer relationship management systems, analyze data, generate sales reports, conduct tele-sales, drive market intelligence, and manage supplier relationships will be critical in driving revenue growth and increasing customer satisfaction. Key Responsibilities: Analyze Customer Data: Utilize your analytical skills to collect and analyze customer data, providing valuable insights and recommendations to improve customer satisfaction. Generate Sales Reports: Produce regular sales reports to inform sales and management teams on the performance of the Cargo department. Manage CRM System: Manage our customer relationship management systems, ensuring they are up-to-date, accurate, and effectively utilized by the team to manage customer interactions. Conduct Tele-sales: Engage with customers through phone calls to sell cargo products and services, ensuring customers are aware of the full range of services available to them. Drive Market Intelligence: Keep up-to-date with market trends, customer needs, and competitor activities to inform business decisions. Manage Supplier Relationships: Build and maintain strong relationships with our suppliers, ensuring timely delivery of cargo, and handling any issues or disputes that may arise. Key Skills: Analytical Skills: You should have the ability to analyze data and provide valuable insights to the team. Communication Skills: Possess excellent communication skills, both written and verbal, with fluency in English. Multitasking: You should have the ability to work under pressure and manage multiple tasks simultaneously. CRM Software: Proficient in using CRM software and Microsoft Office Suite. Cargo Operations: Previous experience in cargo, logistics, or a related field is preferred. Education and Experience: Bachelor's degree in Business Administration, Supply Chain Management, or a related field is essential. At least 3 years of experience in customer service or a related field is required. Knowledge of cargo operations and logistics is preferred. Salary and Benefits: We offer a competitive salary package and benefits including health insurance, annual leave, and airfare allowance. If you are a dynamic and results-oriented individual looking for a challenging and rewarding opportunity, please apply now. Join our team as a Customer Service Executive in the Cargo department based in Dubai and play a critical role in driving revenue growth and increasing customer satisfaction. We are committed to providing you with a supportive work environment that fosters your professional development and growth. APPLY FROM LINK BELOW https://ae.linkedin.com/jobs/view/customer-service-executive-at-eliteaviations-3511212960?r