Customer Service Manager Required in Dubai

Customer Service Manager Required in Dubai Do you want to lead the evolution of a customer care function into a world-class service which is the envy of the market? Cafu are seeking an experienced manager to evolve our offering into a customer care function which quickly, calmly, and confidently addresses customer issues, showing that service delivery is our highest priority, increasing customer satisfaction, and leading to an increase in sales. Job Duties: Oversee all aspects of the customer service experience to troubleshoot processes and procedures and make improvements of customer service quality Remotely manage our outsourced care operation in Jordan, and facilitate the founding of a North American service Implement effective processes for customer service representatives to interact with customers via telephone, email, live chat or instant message Provide training on handling of sensitive customer service issues Monitor and review processes to identify continuous improvements Makes regular reports to upper management about department milestones and progress Hold regular meetings with department staff to discuss expectations and hear team concerns Plan and maintain departmental budget Coordinate with the sales department to incorporate plans to increase customer satisfaction Manage issues with our contracted resources, and any subsequent corrective actions Skills and Qualifications: Multiple years' experience managing and leading customer service functions Third party service management experience Excellent communication skills Critical thinker Proactive problem solver APPLY FROM LINK BELOW https://www.linkedin.com/jobs/view/3694205978/?e