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Job SummaryCustomer service officers are often a client’s primary point of contact with a company. The duties and responsibilities include managing incoming calls and customer service inquiries, identifying and assessing customer needs to achieve satisfaction, and retaining customers by providing exceptional service while handling complaints and suggestions.Continuously provide customer excellence and work in an agile way in order to deliver a first-class service working in a multi-skilled position.Core Responsibilities:Handle emails and chat inquiries regarding Customer orders, promos, cancellations, order modifications, and billing queriesFocus on customer engagement, satisfaction, retention, and reactivati...
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Job Summary
Customer service officers are often a client’s primary point of contact with a company. The duties and responsibilities include managing incoming calls and customer service inquiries, identifying and assessing customer needs to achieve satisfaction, and retaining customers by providing exceptional service while handling complaints and suggestions.
Continuously provide customer excellence and work in an agile way in order to deliver a first-class service working in a multi-skilled position.
Core Responsibilities:
Handle emails and chat inquiries regarding Customer orders, promos, cancellations, order modifications, and billing queries
Focus on customer engagement, satisfaction, retention, and reactivation through a high level of service quality, close collaboration with operational and commercial key stakeholders, along with management to optimize the customer experience
Liaise with internal colleagues and external Customers and cross-functional teams in order to resolve problems and ensure an effective resolution
To focus on continuous improvement of processes and controls, including management of customer complaints, aiming for consistently delivering the excellence
Ensure all Customer interactions adhere to our internal quality standards
Adhere to the company policies, meeting KPIs, and recommend improvements to existing procedures
Maintain and update case notes and records accurately
Continuously learn, supporting the new market, product and service launches
Experience
Related experience roles are a plus, especially in any contact center-related roles E-commerce experience is beneficial
Bilingual fluent English and Arabic
High proficiency in Microsoft Office Products
APPLY FROM LINK BELOW:
https://ae.linkedin.com/jobs/view/customer-service-officer-at-gmg-3742399493?
