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Customer Service Supervisor Required in Dubai
Responsible for acting as a liaison between customers and companies. Assists with complaints, orders, errors, account questions, products and services, payments, cancellations, and other queries.
· Prioritize, assign, evaluate and supervise the work of all Customer Service Representatives.
· Provides coaching and guidance for performance improvement and development; directs and oversees the training of new representatives.
· Communicating with customers through various channels; Phone, email, web chat or social media
· Maintaining a positive, empathetic, and professional attitude toward customers at all times
· Register new customers through various chan...
Scan QR
Customer Service Supervisor Required in Dubai
Responsible for acting as a liaison between customers and companies. Assists with complaints, orders, errors, account questions, products and services, payments, cancellations, and other queries.
· Prioritize, assign, evaluate and supervise the work of all Customer Service Representatives.
· Provides coaching and guidance for performance improvement and development; directs and oversees the training of new representatives.
· Communicating with customers through various channels; Phone, email, web chat or social media
· Maintaining a positive, empathetic, and professional attitude toward customers at all times
· Register new customers through various channels
· Acknowledging and resolving customer complaints through various channels
· Keeping records of customer interactions, transactions, comments and complaints
· Researching and resolving client complaints and concerns
· Ensure customer satisfaction and provide professional customer support
· Work with the management team to stay updated on product knowledge and be informed of any changes in company policies
· Maintain awareness of competitive activity and opportunities for product development
· Communicate and coordinate with internal departments
· Help generate sales leads, by selling the company’s products and service
· Follow communication procedures, guidelines, and policies
· Act as the company gatekeeper
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