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Job DescriptionManage and supervise all tasks of his/her staff to ensure optimal guest satisfactionGreet all guests in a friendly and helpful manner and attempt to learn and use guest’s name at every opportunityRegister and room all arrivals according to established proceduresPerform check in, check out and room change procedures and ensure all data are entered completely into the hotel systemsMaintain cashier float and ensure accurate daily report of all money receivedCash hotel guests’ personal and travelers checks and assist with currency exchangeKeep abreast of all modifications to accounting policies and proceduresKnowledgeable of all special promotion procedures for programs such as Seasonal Packages,...
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Job Description
Manage and supervise all tasks of his/her staff to ensure optimal guest satisfaction
Greet all guests in a friendly and helpful manner and attempt to learn and use guest’s name at every opportunity
Register and room all arrivals according to established procedures
Perform check in, check out and room change procedures and ensure all data are entered completely into the hotel systems
Maintain cashier float and ensure accurate daily report of all money received
Cash hotel guests’ personal and travelers checks and assist with currency exchange
Keep abreast of all modifications to accounting policies and procedures
Knowledgeable of all special promotion procedures for programs such as Seasonal Packages, Frequent Flyers Programs, and Loyalty programs
Attend to guest’s complaints, inquiries and requests in a timely and courteous manner
Is familiar with other hotels so that guest indicating any next destination on the registration card can be “sold” on an onward booking to another Hyde Hotels
Perform the audit balances and prepare all works for audit in an orderly fashion
Maintain comprehensive knowledge of standard reservation procedures
Maintain exemplary department standards of behavior and appearance and attitude
Ensure that the front desk work area is kept clean and in an orderly state at all times
Conducts shift briefings to communicate hotel activities and operational requirements
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