Help Desk Specialist Required in Dubai

Help Desk Specialist Required in Dubai Providing first-level contact and convey resolutions to customer issues Properly escalate unresolved queries to the next level of support Tracking, routing and redirecting problems to correct resources Provide first-level contact and convey resolutions to customer issues Properly escalate unresolved queries to the next level of support Track, route and redirect problems to correct resources Update customer data and produce activity reports Walk customers through problem-solving process Follow up with customers, provide feedback and see problems through to resolution Utilise excellent customer service skills and exceed customers’ expectations Ensure proper recording, documentation and closure Recommended procedure modifications or improvements APPLY FROM LINKB ELOW https://ae.linkedin.com/jobs/view/help-desk-specialist-at-dream-jobs-staffing-solution-pvt-ltd-3639526386?r