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Store Merchandise/ Merchandising· Understand and maintain a detailed knowledge of the product/department merchandise and coach /develop sales associate· Ensure and monitor promotions, sell offs and ageing stocks· Review and report non-selling items, slow & fast moving lines , non movers , damages and ageing items· Collate and provide information about the customers(likes,dislikes and opinions) to the buying and designing team· Ensure and monitor effective stock replenishment to the store and assure continuous stock availability in the store· Ensure and monitor correct rotation of stock on shelves and assist in accurate stock counts as per store requirements· Execute price revisions suggested by corpo...
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Store Merchandise/ Merchandising
· Understand and maintain a detailed knowledge of the product/department merchandise and coach /develop sales associate
· Ensure and monitor promotions, sell offs and ageing stocks
· Review and report non-selling items, slow & fast moving lines , non movers , damages and ageing items
· Collate and provide information about the customers(likes,dislikes and opinions) to the buying and designing team
· Ensure and monitor effective stock replenishment to the store and assure continuous stock availability in the store
· Ensure and monitor correct rotation of stock on shelves and assist in accurate stock counts as per store requirements
· Execute price revisions suggested by corporate.
Customer Service
· Monitor and ensure adherence of customer service standards within the department
· Provide customer satisfaction by delivering exceptional customer service
· Carry out regular training to ensure clear understanding of the departments, products,make, features, selling skills and after sales service
· Communicate appropriately with customers including proactive greeting and acknowledgement
· Deal with customer queries and complaints effectively
· Follow procedures for dealing with specific customer orders
· Ensure confidentiality with respect to Landmark retail/store sales information.
People Management / Mentoring
· Support induction of new recruits through buddy system
· Hold weekly and monthly meeting to communicate performance high and lows
· Monitor and facilitate complaint resolution of direct reportees/team members
· Coach and sponsor sales associate within the department
· Oversee deployment and drive motivation levels of the team members
· Mentor team members to ensure greater customer service orientation
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