Hostess Required in Dubai

Hostess Required in Dubai ob Summary: Our client operates a world class sports facility in Abu Dhabi. The Host is in charge of welcoming and greeting guests as they walk into the facility. Hosts are the first point of contact between the resort and its guests and in charge of carrying out all necessary tasks related to the front desk. Key Responsibilities: Greeting guests as they enter, give a warm welcome and register guests taking into account the established SOPs Responsible for the overall assistance given to guests, in charge of assisting the guests from the Hotel and taking them in the resort facility Providing guests with all the queries, orient the guests will all of the services that the resort caters and answering any questions that the guests may have Seating guests at tables or in waiting areas, ensure that guests needs and desires are met Engaging with guests to ensure they're happy with all the services provided by the resort Responsible for bookings over the phone, email, etc.; ensure book registration of each guest as they arrive and answering phone calls, taking reservations and answering questions Have a good knowledge of the whole services provided by the resort Providing and exceeding 100% customer service and contributing to the development of customer satisfaction programs Coordinate with head chefs, maintenance, transportation, and security managers Ensure that lobby area is tidy and presentable Provide helpful and inviting environment for guests and constantly remind servers of guests waiting Ensure and coordinate any maintenance related to the resort facility Maintain the privacy of all guests by ensuring that no details of the guests are disclosed Demonstrate a complete understanding of the resort’s policies and procedures and service standards and have full knowledge of the resort’s facilities, products and services, offers, amenities, events, etc. Address complaints and go the extra mile to make sure our guests are satisfied; handles guest complaints and escalate to manager if needed Communicate with guests in-person or via phone or email, follow-up to ensure that each complaint has been resolved to the customer’s satisfaction Anticipate guest needs and build rapport with customers, responding quickly and efficiently to guest concerns Conducts all of the above in accordance with the resort’s policy Bid farewell and invite guests for future visits in accordance with the established standards Ensure compliance with health and quality standards Any other Ad Hoc duties that maybe assigned by management from time to time Minimum Qualifications & Experience: Bachelor’s degree in Hospitality/Hotel Management or a related field or equivalent commercial experience Minimum 5 years’ UAE experience in Hospitality gained in a similar role, with a proven track record in hotel related industries is preferred Should be a customer-oriented individual with a good knowledge of hospitality industry standards Excellent written and oral communication skills Outstanding organizational and interpersonal skills Exceptional time-management skills The Package Salary AED 7-8.5k per month depending on experience Full family benefits including school allowance for up to 3 children Company bonus APPLY FROM LINK BELOW https://ae.linkedin.com/jobs/view/host-russian-speaking-at-fife-recruitment-3725268611?