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Sales Partner will be responsible for providing excellent customer service and to maximize customer growth by following company guidelines and fostering cooperative spirit through teamwork.Key responsibilities:Bridge the daily communication between internal and external departments in operational matters to ensure timely and accurate delivery of products.Receive the order, validate the LPO matching with the item description and agreed price based from the database.Create order against the LPO received and ensure timely delivery.Ensure daily activities are carried out in a timely and accurate manner.Customer order management & key customer contact for issues: Shortages, delivery tracking, etc Proactive resol...
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Sales Partner will be responsible for providing excellent customer service and to maximize customer growth by following company guidelines and fostering cooperative spirit through teamwork.
Key responsibilities:
Bridge the daily communication between internal and external departments in operational matters to ensure timely and accurate delivery of products.
Receive the order, validate the LPO matching with the item description and agreed price based from the database.
Create order against the LPO received and ensure timely delivery.
Ensure daily activities are carried out in a timely and accurate manner.
Customer order management & key customer contact for issues: Shortages, delivery tracking, etc Proactive resolution of issues that threaten Customer Service levels
Develop knowledge and understanding of products and operations.
Liaison with external and internal customers (Sales, Logistics, Distribution Departments)
Ensure and exhibit a professional attitude and demeanor to all who contact the company and to receive all order and incoming consumer complaints for all products of Chef
Forward complaints to the respective QC Supervisor, for their investigation.
Inform the concerned department for all new customers, issues and concerns (Sales, QA, Operations).
Any other tasks may be assigned to.
Comply with the HACCP & ISO procedures at all times.
Qualifications:
College /University diploma with at least 1-2 years related experience in customer service and order processing.
Must be familiar with current software packages such as Microsoft Outlook, Word, Excel & Power Point.
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