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Application Support Analyst Required in Dubai
Innovative Systems, one of the world’s most trusted providers of best-of-breed data quality and compliance solutions is looking for a bilingual Arabic and English speaking Application Support Analyst (Software Support Analyst) to join our growing Professional Services team in Dubai. You will gain satisfaction knowing that you are utilizing your language skills as well as your interpersonal and analytic skills to build relationships with clients as well as troubleshoot and solve their tier I and II technical issues.
Consistently named a Top Workplace, we have a long-standing reputation for superior customer satisfaction and solutions that are fast, accurate, and...
Scan QR
Application Support Analyst Required in Dubai
Innovative Systems, one of the world’s most trusted providers of best-of-breed data quality and compliance solutions is looking for a bilingual Arabic and English speaking Application Support Analyst (Software Support Analyst) to join our growing Professional Services team in Dubai. You will gain satisfaction knowing that you are utilizing your language skills as well as your interpersonal and analytic skills to build relationships with clients as well as troubleshoot and solve their tier I and II technical issues.
Consistently named a Top Workplace, we have a long-standing reputation for superior customer satisfaction and solutions that are fast, accurate, and scalable. FinScan®, one of our most recognized products, is used by our clients in over 60 countries to identify potential money laundering and terrorist financing threats – helping to keep us all - a bit safer.
What you will be doing
Application Support Analysts regularly use problem-solving, communication, and SQL skills. You will combine knowledge of our products with your analytic and technical skills to provide superior assistance and issue resolution to customer inquiries that arise by email or phone. The issues you handle will vary from simple to the complex and multi-layered requiring:
Analysis, investigation and trouble-shooting of software and system functionality, integrations, product feature-function and adoption issues
Creation and development of SQL scripts and other custom software processes
Collaboration with other teams and departments to assist with quicker issue identification and resolution and to provide them with customer insights that aid in development of bug fixes, new product functionality and features
You will not be bored! You'll find variety and interesting new challenges each day enabling you to continually grow your skills as you interact and learn from other teams. Unlike traditional support roles, at Innovative you get to:
Perform simple product installations – providing a pathway into professional services or hosted consulting, pre-sales, engineering, product management and more
Write knowledge-base documentation and assist with expansion of our self-service portal and customer happiness by helping to develop of top-notch training modules and videos
Provide insights that will be used to improve existing solutions and plan those of our next generation
You are great at and have
Degree in Information Technology or Systems, Computer Science, mathematics, science, or related STEM concentrations.
Experience with SQL databases and SQL programming language
Highly analytic with strong problem-solving and creative thinking skills
Excellent verbal and written communication skills in both English and Arabic; proficiency of the Arabic and English languages at a native or business level
Willingness to be on call after hours in customer support rotation (very minimal)
It's a plus if you have
Programming with at least one programming language such as C, C++, C#, .Net, Java, JavaScript, HTML, XML
Knowledge of the Fintech or financial services industry
Knowledge of SWIFT or other payment processing
Arabic, French, Spanish, Portuguese or other business level language / communication skills
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https://www.linkedin.com/jobs/view/3676994072/?