Application Support Manager Required in Dubai

Application Support Manager Required in Dubai The Company. Founded in 2014, Quincus is a B2B supply chain operating SaaS platform headquartered in Singapore. We solve today's global supply chain challenges with groundbreaking technology. Using AI and machine learning, we have digitized and optimized the logistics process while giving customers full transparency into their supply chain. Quincus was founded by two visionary entrepreneurs who possess more than a decade of experience in tech. Chief Product Officer Katherina-Olivia Lacey is leading a tech revolution in this space while empowering women in the supply chain industry. Jonathan E. Savoir, Chief Executive Officer, appeared on Forbes' 30 Under 30 Asia List in 2020, and also serves on the boards of several startups. The Application Support Manager will handle the overall management of Application PRODUCTION support. This includes managing the team to provide fast response and recovery for application/batch-related incidents. Oversights application of break fixes, initial investigation/diagnosis, and documentation of issue isolation. Perform root-cause analysis review and implement permanent fixes to ensure issues do not re-occur. Review systems and platforms to introduce new processes and improvement initiatives or new technologies to optimize and make our systems stable. Lead the team to perform daily system hygiene and proactive monitoring of key system processes such as the number of users, transaction volume, and concurrent connections/threads. Handles the business and operational efficiency of the team. How you will contribute Develop, implement, and maintain procedures on application support services with proper documentation. Primary POC for Application Support escalation of tickets. Build relationships with internal and external stakeholders to manage expectations and reprioritize as needed. Monitor incidents to ensure they are addressed within the agreed Service Level Agreement (SLA). Work with Product, Engineering and Delivery teams for priority fixes/releases. Review capacity/utilization of application environments to maintain stability and future demands. Conduct system process assessment to identify “possible” failure points and provide improvement. Maximizes usage of Resource Plans, Budget and Manages resources of the team Monitor application defects and program fixes released. Work closely with the Platforms team for the smooth operation of shared systems infrastructure. Perform proactive monitoring of critical processes and system parameter adjustments based on volume projections across all platforms. Conduct post-mortem Root Cause Analysis discussions. Provide timely reports of ongoing issues, closed incidents, and identified problematic trends Develop and maintain application BCP/DR procedure is up to date. Conduct DR/BCP simulations as per plan and schedule. Prepare and provide necessary DR/BCP documentation to Audit or BCP Teams. Manages and supervises the team in accomplishing objectives and quality of work. Handles OKR/KPI setting. Allocate resources and personnel. Perform coaching and regular 1:1 with all the team members. What we’re looking for Bachelor's Degree in Computer Science, Information Technology, Engineering. Certification in relevant IT/PM-related subjects are a plus 10+ years of IT & Application Support management experience, including people management. Knowledgeable in software quality assurance (SIT, UAT, QA) 5-8 years' experience operating and managing a 24x7 set-up Analytical and good verbal and written communication skills Proactive and can execute work even under pressure Logistics Support background is a plus Documentation and Process and Team Organization APPLY FROM LINK BELOW https://ae.linkedin.com/jobs/view/application-support-manager-at-quincus-3619586276?