Digital Support Specialist Required in Dubai

Digital Support Specialist Required in Dubai Projects & Initiatives Management Assist with digital & technology project activities as required Assist in implementing change requests at the Miral corporate work-places Maintaining good stakeholder relations Tracking and managing work records Compile job reports Service Delivery & Operations Excellence Support Miral daily digital and technology operations Provide technical support on-site or via remote-access systems Liaise with helpdesk & SME teams under the shared digital services model to deliver solutions and support daily operations Work with external vendors and service providors on troubleshooting incidents, implementing changes and any other operations related tasks Meet users to diagnose software or hardware issues. Own digital and technology incidents and liaise between multiple internal and external teams until closure Work with 2nd level support teams to resolve incidents as they occur within proper SLAs Take ownership of incidents/changes: Act on the timely manner to resolve them whether reported (or assigned by Miral digital & technology team) via telephone, via e-mail or in-person until closure If incidents/changes require 2nd level support, follow-up until closure Log, report and run all incidents and services requests in the ITSM tool Maintain accurate details of all incidents and services requests through the complete lifecyle Responsible for keeping all Miral IT faclities (MDFs & IDFs) at the highest standards and continuous monitoring Ensure that all IT systems are functional and working properly at all times and maintain information security at the target level. Log new software/hardware inventory updates or communicate the same to the concerned at Miral. Archive documents related to IT operations or ask the concerned at Miral to do the same, such documents include (Quotations, POs, Delivery Notes, invoices, receipts, Manuals, Operational Guides, internal memos…etc.) Adhere to Miral IT, HR and security policies, procedures & workflows when dealing with any incident or change To be on-call and ready to support Miral end users during non-working hours, and ensure availability to conduct/support planned changes & projects which include service downtime and attend major service outages remotely or on-site Backfill other Miral Digital Support Specialists in case of Annual & Sick Leaves. This may include other workplaces Offer solutions that meet the needs of Miral users Act as an embassador of the digital and technology department AV support in meeting rooms and executive offices Academic Qualifications and Experience: Minimum 5-7 years of experience in Information Technology environment, projects, service delivery and operations Minimum 5-7 years of ITSM is a must- helpdesk experience. Minimum 3-5 years of experience in using incident management platforms is a must. Experience in implementing projects is a plus. Bachelor’s degree from a recognized university in Information Technology Engineering or related stream Fluency in English. Arabic is a plus. ITIL v3 (or equivalent) Certification is a must Project Management Certificate is a plus Assist with digital & technology project activities as required Assist in implementing change requests at the Miral corporate work-places Maintaining good stakeholder relations Tracking and managing work records Compile job reports APPLY FROM LINK BELOW https://ae.linkedin.com/jobs/view/digital-support-specialist-at-miral-experiences-3689550680?r