Information Technology Administrator Required in Dubai

Information Technology Administrator Required in Dubai IT Help Desk Technician responsibilities include: Serving as the first point of contact for Users seeking technical assistance over the phone or email Performing remote troubleshooting through diagnostic techniques and pertinent questions Determining the best solution based on the issue and details provided by Users. Responsibilities Serve as the first point of contact for the user seeking technical assistance over the phone or email. Perform remote troubleshooting through diagnostic techniques and pertinent questions. Determine the best solution based on the issue and details provided by Users. Walk the User through the problem-solving process. Direct unresolved issues to the next level of support personnel Provide accurate information on IT products or services. Record events and problems and their resolution in logs Follow-up and update User status and information Pass on any feedback or suggestions by Users to the appropriate internal team. Identify and suggest possible improvements in procedures. Requirements and skills Proven experience as a help desk technician or other User support role Tech support with working knowledge of office automation products, databases, remote control, CCTV, etc. Good understanding of computer systems, mobile devices, and other tech products Ability to diagnose and resolve basic technical issues. Proficiency in English Excellent communication skills User-oriented and cool-tempered BSc/BA in IT, Computer Science, or a relevant field. APPLY FROM LINK BELOW https://ae.linkedin.com/jobs/view/it-specialist-urgent-hiring-at-mna-properties-3482368306?