Information Technology Support Engineer Required in Dubai

Information Technology Support Engineer Required in Dubai Job Purpose: Ensuring that IT services exists and are Monitor and maintained to a high standard so that end users are able to carry out their day to day tasks, ensuring calls are logged and allocated accurately to allow desktop support and IT project staff to work more efficiently. Assisting where required the senior IT Analyst and Group IT Manager in the implementation of services or projects as requested. Monitor and maintain the implementation and support of information technology systems as directed Monitor and maintain database and documentation relating to services and devices within the UAE offices. Key Accountabilities: Answer queries for support from the end users and ensure all service requests are logged, evaluated and executed efficiently and to the highest standards at all time. Monitor and maintain under instruction the server environments in the UAE, ensuring that they are Monitor and maintained and backed up. Monitor and maintain the IT Helpdesk ensuing all support requests are accurately logged and allocated and all updates and reports are processed efficiently and accurately. Carry out preventative maintenance daily ensuring servers and the environment is working to its maximum benefit so to ensure continued service and keep daily logs of service. Monitor and maintain the local network and internet connectivity in the UAE and alert senior staff of any potential issues. Monitor and maintain the desktops and laptops for users in the UAE and set up new computers as required to the agreed specification. Harris Pye DMCC Page 2 of 4 Job Description Assist the Joulon One JLT office as well as Sharjah Office with IT infrastructure and staff and on the regards to desktop support, and office IT infrastructure support such as network, and conferencing peripherals. Monitor and maintain software systems, office telephones, mobile telephones, printing facilities for the company. Ensure software licensing laws and company policies on computer use are followed. Monitor and maintain video conferencing facilities internationally. Provide support to end users internationally. Monitor and maintain CCTV and alarm systems. Ensure system maintenance and upgrades are carried out on all IT hardware and software in accordance with business demands. The development and continuous improvement of the IT function. Problem solve end IT users and telecommunication issues. Ordering of new Hardware and software equipment according to the budget set. Efficient and successful management of the IT department. Undertake any additional duties as and when required by the line manager / business. Promote health and safety and ensure adherence to health and safety policies and procedures. Ensuring adherence to all company policies & procedures. To identify system weakness and suggest new / efficient procedures to strengthen it. APPLY FROM LINK BELOW https://ae.linkedin.com/jobs/view/information-technology-support-engineer-at-harris-pye-3635322431?r