IT Application Support Required in Dubai

IT Application Support Required in Dubai Summary: Provide technical support related to the business application and assist the end-users from all Operating Entities and from their Business Partners such as (Insurance Companies, Health Care Providers, Re-insurers, Brokers, …) Primary Responsibilities: Respond to the end-users via e-mail and/or telephone by providing support for the business applications Provide user support to ensure the effective and timely resolution of Application problems, keeping staff informed of the status of their request for support Identify, evaluate and prioritize end-users problems and complaints Analyze, troubleshoot end-users problems - Utilize all technical resources to solve reported problems Demonstrate and promote superior customer service in handling inquiries, problems, and complaints. Work with departmental staff to promote, develop, and maintain strong customer service values Recommend enhancements base on the received Support requests: Training for users, Enhancements on application functionalities, communication materials (User Guides, …) Participate in departmental training activities including training programs in support of new technologies, procedures, and customer service enhancements Follow standard help desk procedures Log all help desk interactions Administer help desk software Identify and escalate situations requiring urgent attention Track and route problems and requests and document resolutions Advise user on appropriate action Document solutions to problems regarding standard IT applications and record them in the IT Knowledge Base Prepare activity reports Stay current with system information, changes and updates Perform additional duties as assigned by the manager Create, generate and execute adhoc reports Proactively monitor TATSH Monitoring screens and act based on the received notifications Minimum Requirements: Bachelor’s in computer science, or relevant degree required; Masters Degree is a plus Excellent Customer Service Oriented using telephone calls and emails Microsoft Office Skills: Outlook, Word, Excel, PowerPoint, (Access is a plus) English Language Fluency oral and written Minimum 2 year in a similar role Minimum 1 years development experience APPLY FROM LINK BELOW https://ae.linkedin.com/jobs/view/it-application-support-at-allianz-partners-3652602746?r