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IT Application Support Required in Dubai
We are Allianz Partners. The leader in assistance and insurance solutions in the areas of international health, assistance, automotive and travel insurance. Allianz Partners is a global family of over 19,000 employees across 78 countries. This role is in the International Health part of the business, which has a number of well-known customer facing brands such as Allianz Care, Nextcare and Medi24.
The International Health line of business provides international health, life and disability insurance and services, reinsurance and administration services to a wide range of customers. These include multinational companies, intergovernmental organisations (IGOs), non-gover...
Scan QR
IT Application Support Required in Dubai
We are Allianz Partners. The leader in assistance and insurance solutions in the areas of international health, assistance, automotive and travel insurance. Allianz Partners is a global family of over 19,000 employees across 78 countries. This role is in the International Health part of the business, which has a number of well-known customer facing brands such as Allianz Care, Nextcare and Medi24.
The International Health line of business provides international health, life and disability insurance and services, reinsurance and administration services to a wide range of customers. These include multinational companies, intergovernmental organisations (IGOs), non-governmental organisations (NGOs), private individuals, families and students. Our mission is to ensure that customers have access to quality healthcare through our support, care and commitment to go the extra mile. We are a truly global health partner for our customers, ensuring fast and simple access to the best advice, treatment and value for our customer.
Summary:
Provide technical support related to the business application and assist the end-users from all Operating Entities and from their Business Partners such as (Insurance Companies, Health Care Providers, Re-insurers, Brokers, …)
Primary Responsibilities:
Respond to the end-users via e-mail and/or telephone by providing support for the business applications
Provide user support to ensure the effective and timely resolution of Application problems, keeping staff informed of the status of their request for support
Identify, evaluate and prioritize end-users problems and complaints
Analyze, troubleshoot end-users problems - Utilize all technical resources to solve reported problems
Demonstrate and promote superior customer service in handling inquiries, problems, and complaints.
Work with departmental staff to promote, develop, and maintain strong customer service values
Recommend enhancements base on the received Support requests: Training for users, Enhancements on application functionalities, communication materials (User Guides, …)
Participate in departmental training activities including training programs in support of new technologies, procedures, and customer service enhancements
Follow standard help desk procedures
Log all help desk interactions
Administer help desk software
Identify and escalate situations requiring urgent attention
Track and route problems and requests and document resolutions
Advise user on appropriate action
Document solutions to problems regarding standard IT applications and record them in the IT Knowledge Base
Prepare activity reports
Stay current with system information, changes and updates
Perform additional duties as assigned by the manager
Create, generate and execute adhoc reports
Proactively monitor TATSH Monitoring screens and act based on the received notifications
Minimum Requirements:
Bachelor’s in computer science, or relevant degree required; Masters Degree is a plus
Excellent Customer Service Oriented using telephone calls and emails
Microsoft Office Skills: Outlook, Word, Excel, PowerPoint, (Access is a plus)
English Language Fluency oral and written
Minimum 2 year in a similar role
Minimum 1 years development experience
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https://ae.linkedin.com/jobs/view/it-application-support-at-allianz-partners-3652602746?