IT Coordinator Lead Required in Dubai

IT Coordinator Lead Required in Dubai Job Purpose To Lead a team of IT Coordinators/IT Asset management specialists working with Project managers, Procurement and contract team, Logistics & warehouse vendor and other IT operations team members to coordinate and deliver IT service deployments in schools and maintain an asset management system. He/She requires excellent communication, team management skills and latest technical knowledge about all technologies managed by IT department so that necessary coordination within the department as well as with vendors and other department is achieved to realize the intended results. Contribute to the selection, testing and IT procurement for school implementation. IT coordinator Lead will work with PMO for detailed project planning & coordination with vendors for completing any short term or long-term IT project in Alef. Also, will be involved with PMO and Business development team representing IT department in new school readiness survey. IT Asset management and vendor management roles will be taken care by IT coordinator who will also do any training coordination if required in IT department. Key Responsibilities Serve as focal point of contact for IT Coordinators. ▪ Participate in creating OKR and KPI for the IT coordinator team. Mentor team for finalizing their individual OKRs. ▪ Guide the team in aligning with the ITSM best practice posture by being part of continual IT service improvement. ▪ Serve as key resource in managing the IT coordinators in Vendor management & assets management activities. This also includes vendor support contracts and license renewal activities along with managing support. ▪ Working with PMO department to Plan, implement and guide team the best project implementation plan technically for IT Equipment and delivery. ▪ Lead a team of IT coordinators Working with Procurement, PMO to test all equipment requested to be procured and give full technical report with recommendation based on the technical evaluation. ▪ Plan, implement and guide team in asset management activity (Operations and internal Audits) ▪ Design reports for IT management defining the Asset Statists, Damaged Incident Statistics & any relative reports requested. ▪ Lead conducting monthly warehouse assets management audit and prepare documentation signed by all parties for future records. ▪ Initiate biyearly audit in all Alef schools having assets and provide detailed feedback to Alef management , Sr.TL , Leads & OSTs. ▪ Coordinating between PMO, IT Infra & IT Customer Service for implementing project change requests. ▪ Leading meetings with service centers and manage the repair lifecycle and batches. ▪ Verify and validate the invoices from logistics, warehouse and service centers on behalf of IT Operations team. ▪ Troubleshoot hardware and software issues in person, remotely and via phone and coordinate with service center/suppliers. ▪ Coordinate with Vendor on Contract and license renewal, support tickets and other escalations. ▪ Evaluate vendor hardware pricing model options and maintenance programs to ensure that total costs of ownerships are maintained. ▪ Coordinate with vendor for any IT asset delivery to schools or HQ. ▪ Provide support for the creation of asset management processes, such as routine inventory with existing and new solutions. ▪ Ensure to track, measure, report and evaluate vendor performance. ▪ Identify improvement areas internally as well as perform closely with all internal stakeholders to prepare solutions. ▪ Provide assistance in site survey and site readiness tests. ▪ Finding technological solutions to business requirements. ▪ Maintain documentation for IT coordinator team including records and operational procedures. APPLY FROM LINK BELOW https://www.linkedin.com/jobs/view/3675371105/?