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ResponsibilitiesTechnical Support: Provide prompt and efficient on-site and remote support to company users, resolving their technical issues and answering questions.Knowledge Base Contribution: Develop and maintain a user-friendly knowledge base with clear and concise information to empower users to find solutions independently.Project Management: Participate in internal IT projects, managing the onboarding/offboarding process for all IT projects and end-user computing services.Vendor Communication: Act as a liaison with service providers and vendors, ensuring the smooth delivery of IT services.Escalation: Effectively escalate complex issues to senior engineers or teams for further resolution.User Training: De...
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Responsibilities
Technical Support: Provide prompt and efficient on-site and remote support to company users, resolving their technical issues and answering questions.
Knowledge Base Contribution: Develop and maintain a user-friendly knowledge base with clear and concise information to empower users to find solutions independently.
Project Management: Participate in internal IT projects, managing the onboarding/offboarding process for all IT projects and end-user computing services.
Vendor Communication: Act as a liaison with service providers and vendors, ensuring the smooth delivery of IT services.
Escalation: Effectively escalate complex issues to senior engineers or teams for further resolution.
User Training: Deliver user training sessions on new software, tools, or procedures as needed.
Requirements
Experience: Minimum 3 years of experience in IT support or a related field.
Education: Bachelor's Degree in Information Technology or a related field preferred.
Language Skills: Proficient in English (reading, speaking, and writing).
Work Flexibility: Willingness to work shifts and standby during weekends when required.
Technical Expertise: Strong understanding of computer hardware, software, networking, and office equipment.
Software Proficiency: Excellent knowledge of Microsoft products like Windows, Microsoft 365, Word, Excel, and PowerPoint.
Communication and Interpersonal Skills: Effective communication and interpersonal skills to build rapport with diverse users throughout the company.
Organizational Skills: Strong sense of responsibility and excellent time management abilities.
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