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We are looking for a junior-level IT Executive to oversee our UAE office's technological infrastructure and operations. The ideal candidate will be responsible for managing our IT systems and ensuring the smooth functioning of our technology-related processes.ResponsibilitiesTechnical Support: Provide prompt and efficient on-site and remote support to company users, resolving their technical issues and answering questions.Knowledge Base Contribution: Develop and maintain a user-friendly knowledge base with clear and concise information to empower users to find solutions independently.Project Management: Participate in internal IT projects, managing the onboarding/offboarding process for all IT projects and end-...
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We are looking for a junior-level IT Executive to oversee our UAE office's technological infrastructure and operations. The ideal candidate will be responsible for managing our IT systems and ensuring the smooth functioning of our technology-related processes.
Responsibilities
Technical Support: Provide prompt and efficient on-site and remote support to company users, resolving their technical issues and answering questions.
Knowledge Base Contribution: Develop and maintain a user-friendly knowledge base with clear and concise information to empower users to find solutions independently.
Project Management: Participate in internal IT projects, managing the onboarding/offboarding process for all IT projects and end-user computing services.
Vendor Communication: Act as a liaison with service providers and vendors, ensuring the smooth delivery of IT services.
Escalation: Effectively escalate complex issues to senior engineers or teams for further resolution.
User Training: Deliver user training sessions on new software, tools, or procedures as needed.
Requirements
Experience: Minimum 3 years of experience in IT support or a related field.
Education: Bachelor's Degree in Information Technology or a related field preferred.
Language Skills: Proficient in English (reading, speaking, and writing).
Work Flexibility: Willingness to work shifts and standby during weekends when required.
Technical Expertise: Strong understanding of computer hardware, software, networking, and office equipment.
Software Proficiency: Excellent knowledge of Microsoft products like Windows, Microsoft 365, Word, Excel, and PowerPoint.
Communication and Interpersonal Skills: Effective communication and interpersonal skills to build rapport with diverse users throughout the company.
Organizational Skills: Strong sense of responsibility and excellent time management abilities.
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https://www.linkedin.com/jobs/view/3809092953/?
