IT Operations Manager Required in Dubai

IT Operations Manager Required in Dubai We need an IT operations manager to oversee OTM, WMS etc on need basis Overall responsibility for the day-to-day operations and management of Oracle Transportation Management, Oracle Warehouse Management System etc Operations Manager is responsible for managing business processes and resolve issues proactively by working with several internal stakeholder teams It includes key disciplines of: Change Management, Incident Management, Problem Management, Release Management, Operational Acceptance Accountable for establishing robust operating governance and best practices for the environments. Ensure reliability and availability of services and monitor adherence to IT security policies and procedures Identify, develop, implement, and track key performance indicators for the customer experience and operations teams. Ensure support teams are operating in adherence with all ITSM Processes and with associated Service Level Agreements (SLA). Be a lead for escalations for customer centric issues, support team members to promote the highest level of efficiency and customer satisfaction. Identify frequently raised issues to take up with the technical team to provide permanent fixes. Prepare Weekly Statistics and share the report for internal review. Define KPIs to evaluate the effectiveness and efficiency of the process, review measures metrics and initiate actions required following the analysis of reporting data. Strong written and verbal communication skills Good understanding of Oracle technologies. Defining problems, collecting and analyzing data, establishing facts and drawing valid conclusions; Note : We don’t need warehouse supervisors resumes or consultants. We need someone who can examine all the activities taking place in OTM/WMS as a whole. Adding to this,we are looking for IT operations manager who can track CRs, incidents etc and few times PM responsibility for OTM/WMS domain. APPLY FROM LINK BELOW https://ae.linkedin.com/jobs/view/it-operations-manager-at-emp-gowin-global-3494417045?