IT Service Desk Analyst Required in Dubai

IT Service Desk Analyst Required in Dubai Job Title: IT Service Desk Analyst Location: Dubai Reporting to: Lead Service Desk Analyst/Service Support Manager The Technology Service Desk Analyst will work in a busy and challenging environment at Foster + Partners providing 1st line IT support and guidance to internal customers via telephone, email and face to face. The role demands a very high standard of customer service and a willingness to provide excellent IT support services Responsibilities Service Management Provide excellent IT support to all Foster + Partners staff Provide 1st level technical support and advice To contribute, or otherwise assist, as required Respond to and process incidents and service requests Effective handling of complaints and escalations Monitor and take ownership of incidents to resolution, providing regular customer updates and follow up after resolution Liaise closely with other IT teams on incidents requiring multiple discipline involvement Installing F+P approved software onto user’s machines Promote and follow established procedures Active Directory and Exchange User Management Provide Remote User and Site support • Provide Microsoft Outlook email client support Configure Foster + Partners provided mobile devices Troubleshooting basic printer issues Maintain an up-to-date knowledge of relevant IT applications and technologies Administration Understand and adhere to all elements of Foster + Partners technical standards, licensing requirements and security policy Thorough knowledge of and compliance with Foster + Partners procedures and standards Qualities and skills required Able to demonstrate ability to undertake the above responsibilities Excellent telephone manner Legally able to work in the country in which the position is based Good working knowledge and experience with Microsoft Operating Systems Good working knowledge and experience with the Microsoft Office 365 suite Good working knowledge and experience with remote administration tools Experience with using call logging software preferably Freshservice Knowledge of common software applications and willingness to learn about others used in the practice Knowledge and experience of Active Directory and Exchange administration in a professional capacity Good knowledge of iOS configurations. Able to work 8 hour shifts Monday – Friday, between 8:00 – 19:00 on a rotating weekly basis APPLY FROM LINK BELOW https://www.linkedin.com/jobs/view/3697109569/?e