IT Support Engineer Required in Dubai

IT Support Engineer Required in Dubai Blupace is a world-class IT development company that strives to improve its processes constantly. The company has been in business since 2008 and employs over 160+ people in more than 4 countries. Blupace provides innovative software solutions for businesses of all sizes, with a focus on Web & Mob Applications, e-commerce websites, data & Analytics , Field services and more. We are passionate about developing innovative technology solutions that make a difference. We have the expertise and experience to provide custom-tailored solutions for your business, whatever your field may be. Our team is dedicated to providing you with the best possible service, and we are always looking for new ways to improve our products and services. We operate in different locations which includes UK, France, Germany and Belgium. Where you’ll be working: Blupace is hiring Onsite IT Support Engineer in Dubai It is a Hand & Eye support opportunity, on demand role EMAR Square, Dubai What we’re looking for You'll need to have: Researches, resolves and responds to complex questions received via telephone calls or escalations, and provides support on services in accordance with current standards Follows up Acquires and maintains knowledge of relevant product offerings, current support policies, and methods of support delivery, in order to provide technically accurate solutions to users. Develops and provides technical coaching and mentoring to other desktop services staff and company associates. May act as product liaison for major products, working with other areas of IT, other departments and third-party vendors to solve technical issues as needed Installs new or upgraded hardware/software as assigned via service requests. Coordinates installation with the user and follows up to insure customer satisfaction. Must be able to manually lift up to thirty (30) pounds when moving and repositioning personal computers and ancillary equipment. Provide accurate and timely logging of customer incidents and tasks to meet agreed upon service levels Demonstrate initiative and act independently to resolve problems Participate as a member of the rotating IT on-call team that provides 24 hour support to internal customers, not all sites require on-call participation. Participate in team projects as requested Interact with client Customer Help Desk ticketing system to respond to end user requests Responsible for escalating all “next level” break fix issues to their manager for resolution. Audio – Video (AV) – daily monitoring & reporting any issues to Global Team - provide H&E support Asset Management - ensure assets are audited / managed on a monthly basis updated accordingly myPrint - ensure Users are able to print/ monitor & report issues H&E support - Network & Server The Package We offer a competitive salary and a great benefits package. Blupace is committed to promoting a diverse, open and collaborative work environment – a place where we can be ourselves and succeed on merit. We believe an environment like this is where ideas can truly flourish and balanced with a healthy dose of fun, it ensures that our people stay and develop. APPLY FROM LINK BLEOW https://ae.linkedin.com/jobs/view/onsite-it-support-engineer-at-blupace-limited-3576346271?