IT Support Engineer Required in Dubai

IT Support Engineer Required in Dubai Are you interested to join our family as IT Support Engineer in UAE (UAE driving license is mandatory) Key Responsibilities: 1-Proper escalation of unresolved issues to (Internal) team according to established guidelines and policies. 2-Respond to customer inquiries in a timely manner by following the established SLA’s (service level agreement). 3-Follow-up with users to ensure that all issues/needs have been resolved/met. 4-Serving as the first point of contact for staff seeking technical assistance over the phone, email or through ITSM Tool requests. 5-Performing remote troubleshooting through diagnostic techniques and pertinent questions. 6-Ensure all issues are properly logged. 7-Record incidents and problems and their resolution in logs. 8-Prioritize and manage several open issues at one time. 9-Assist and provide support to off-site technical staff in identifying and resolving technical issues. Skills & Competencies 1-Good understanding of computer systems, mobile devices, and other tech products. 2-Ability to diagnose and resolve basic and some advance technical issues. 3-Expertise in systems administration, networking, hardware, and mobile device hardware/ software troubleshooting. 4-UAE driving license is mandatory. 5-Virtual Desktop Interface knowledge 6-Excellent communication skills. 7-Customer-oriented and Positive attitude. Please send me your CV if you are much with the above requirements APPLY NOW https://ae.linkedin.com/jobs/view/it-support-engineer-at-vaporvm-3601106967?r