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IT Support Specialist Required in Dubai -
Company Description
We are SGS – the world’s leading testing, inspection and certification company. We are recognized as the global benchmark for quality and integrity. Our 93,000 employees operate a network of 2,600 offices and laboratories, working together to enable a better, safer and more interconnected world.
Job Description
Provide first-line support to SGS Employees in IT related issues
Fast-paced handling of incidents/requests resolution, escalation and information routing.
Deciding on incident severity/priority
Validation and evaluation of technical and or operational information pertaining to the incident
First contact resolution and troubleshooting vi...
Scan QR
IT Support Specialist Required in Dubai -
Company Description
We are SGS – the world’s leading testing, inspection and certification company. We are recognized as the global benchmark for quality and integrity. Our 93,000 employees operate a network of 2,600 offices and laboratories, working together to enable a better, safer and more interconnected world.
Job Description
Provide first-line support to SGS Employees in IT related issues
Fast-paced handling of incidents/requests resolution, escalation and information routing.
Deciding on incident severity/priority
Validation and evaluation of technical and or operational information pertaining to the incident
First contact resolution and troubleshooting via phone and remote access tools
Managing Incidents through incident management service portal
Validate, evaluate, classify, and solve IT incidents/requests.
Determine resolution and/or escalation path to ensure all IT related issues are appropriately managed.
Complies with the Group IT policies including but not limited to:
Demonstrates strong commitment to Group IT Policies, Procedures, and Work Instructions by participating in IT meetings, and completing required training, related to IT
Responds appropriately to emergency situations and assists other staff members in maintaining readiness to respond to emergencies within the workplace.
Qualifications
Bachelor's degree or equivalent in Computer Science or information technology/service management courses
Previous IT Support role, hands-on experience in hardware (servers, desktops, laptops) and software
IT Literate - familiar with MS Office applications, Various Databases and operating systems, Cloud Technologies, and internet-based applications and understands the basics of programming done on soft-wares, Hands-on experience in Telecommunication devices like Switches, Routers, firewalls, PABX systems, IP Telephony.
Good Knowledge and understanding of various Networking technologies (WAN, LAN, WLAN, etc)
Hands-on experience in infrastructure network cabling and wireless access points.
Experience in multicultural environments.
Microsoft/CISCO IT certifications are preferable
Additional Information
REQUIRED SKILLS
Dependability: The role requires an individual that must be accurate in IT technical support role
Problem Solving: The ability to identify and resolve problems quickly and effectively
Pro-activity: The ability to take initiative to make improvements.
Communication: The ability to listen to users and convey ideas and solution effectively
Teamwork: Ability to work in a Team both local and remote
Technical Skills: The ability to learn new products
Customer Skills: The ability to interact with customers in a polite and professional manner
APPLY FROM LINK BELOW
https://ae.linkedin.com/jobs/view/it-support-specialist-at-sgs-3596071406?