Service Desk Engineer Required in Dubai

Service Desk Engineer Required in Dubai How you can make your mark The Service Desk Engineer's primary responsibility is to ensure the timely resolution of incidents and service requests that are raised by users or monitoring systems. They are responsible for handling all Level 1 support requests, routing level 2/3 requests to the appropriate departments, ensuring that service levels are maintained and that business deadlines are met. Your responsibilities as a Service Desk Engineer: Triage and resolve incidents or service requests that are raised to the Service Desk. Meet service level agreements to ensure timely resolution of all tickets in an agreed time frame. Document and escalate incidents or service requests that cannot be resolved within the Service Desk to appropriate levels within the organization. Use various software tools and applications to troubleshoot issues and keep current with changes in technology. Create and maintain knowledge articles and playbooks for incidents and service requests that are common and frequently raised by users. Proactively identify areas for improvement and recommend solutions that can improve the service provided by the Service Desk. Your qualities You can make your mark as Service Desk Engineer if you have: Bachelor’s degree in computer science, Information Technology, or a related field. At least 2-3 years of experience working in a skilled IT service desk or similar technical support role. Knowledge of ITIL principles and best practices is essential. Excellent communication skills, both written and oral, with an ability to communicate effectively with technical and non-technical users. The ability to work in a fast-paced, high-pressure environment, prioritize activities and work efficiently during peak periods. Technical knowledge of software and hardware platforms used within the organization, Microsoft certification like MS-900, MD-100/MD-101 are a plus. Experience using ITSM tools like Topdesk, ServiceNow and Remedy. We offer What You Can Expect Warm welcome: We warmly welcome our new colleagues, so they feel at home as soon as possible. During your onboarding program, we give you all the ins and outs about Boskalis. Career development: Opportunities to realize your full potential. Challenge yourself with (online) courses in our Boskalis academy. Career opportunities: We challenge you every day to get better. Together we realize your full personal and professional career by creating development opportunities. APPLY FROM LINK BELOW https://ae.linkedin.com/jobs/view/service-desk-engineer-at-boskalis-3727684876?