Technical Help Desk Engineer Required in Dubai

Technical Help Desk Engineer Required in Dubai The Role: M2 Helpdesk engineer provides software and systems engineering support to internal and external support tickets so that the M2 Group’s large-scale, distributed, hybrid systems can be used without major issues or downtimes. We are looking for a Technical Support Engineer to provide enterprise-level assistance to our internal & external customers. You will diagnose and troubleshoot software and hardware problems and help our customers install & use applications and programs without problems. Technical Support Engineer responsibilities include resolving network issues, configuring operating systems and using remote desktop connections to provide immediate support. You will use email and chat applications to give quick answers to simple IT issues. For more complex problems that require nuanced instruction, you will contact clients via phone and/or provide clear, written instructions and technical manuals. For issues that cannot be solved by basic troubleshooting or configurations, an appropriate ticket is logged, and routed to the correct team for resolution. Responsibilities: Research and identify solutions to software and hardware issues Diagnose and troubleshoot technical issues, including setup and network configuration Ask customers (internal & external) targeted questions to quickly understand the root of the problem Track computer system issues through to resolution, within agreed time limits Talk clients through a series of actions, either via phone, email or chat, until they’ve solved a technical issue Properly escalate unresolved issues to appropriate internal teams (e.g. software developers/infrastructure engineers etc.) Provide prompt and accurate feedback to customers Refer to internal database or external resources to provide accurate tech solutions Ensure all issues are properly logged Prioritize and manage several open issues at one time Follow up with clients to ensure their IT systems are fully functional after troubleshooting Prepare accurate and timely reports Document technical knowledge in the form of notes and manuals Maintain open lines of communication and maintain cordial working relationships with clients- internal &external;Qualifications: A degree in Information Technology, Computer Science or relevant field is nice to have Additional certification in Microsoft, Linux, Cisco or similar technologies is a plus Proven work experience as a Technical Support Engineer, Desktop Support Engineer, IT Help Desk Technician, or similar role 2+ years supporting and/or implementing Linux/Unix Hands-on experience with Windows/Linux/Mac OS environments Good understanding of computer systems, mobile devices, and other tech products Ability to diagnose and troubleshoot basic technical issues Familiarity with remote desktop applications and help desk software (eg. Zendesk) Excellent problem-solving and communication skills Ability to provide step-by-step technical help, both written and verbal Ability to debug, optimize, and automate routine maintenance and monitoring tasks. Systematic problem-solving approach, coupled with effective communication skills Experience and expertise of Unix/Linux operating systems Strong understanding of Linux, Shell scripts etc Experience in containerization with Docker, familiarity with orchestration, experience in configuration management via Ansible Basic experience with cryptography and information security Basic knowledge of any modern language like Go, Rust, or Python The ability to read code (Java, Go .etc) Can develop tools, scripts, and playbooks to speed up processes Able to set up monitoring for the Linux servers Understanding basic knowledge about encryption knowledge Familiar with (BTC/ETH/COSMOS/EOS ...) node APPLY FROM LINK BELOW https://ae.linkedin.com/jobs/view/technical-help-desk-specialist-at-m2-3531679031?